IT Support · Digital Design · Custom Solutions

Built like it needs to hold under load.

DJPianz Dot Com keeps small businesses online, looking sharp, and running without drama. IT support, digital design, and custom software from a team that treats your systems like they actually matter — because a slow help desk or a broken checkout page costs you real money.

60+ systems managed 99.97% avg. uptime 14 min avg. response
Live status — managed clients OK
System status
OPERATIONAL
Current uptime
99.97%
Avg. first response
14 min
Open critical tickets
0
Last shipped patch
v4.2
refreshed continuously — no action needed
What we do

Three disciplines, one team.

No handing you off between vendors. The people who fix your network are down the hall from the people who design your site and build your internal tools.

IT Support

Help desk, hardware, and network care for teams who'd rather not think about IT.

  • Remote & on-site troubleshooting
  • Network setup and monitoring
  • Hardware procurement and repair
  • Backup and recovery planning

Digital Design

Interfaces and brand systems people actually enjoy using.

  • Websites and web apps
  • Brand identity and style guides
  • Product UI/UX design
  • Marketing and print materials

Custom Solutions

Software built around how your business actually works.

  • Internal tools and dashboards
  • Workflow automation
  • Systems integration
  • Legacy software modernization

Hosting & Maintenance

Ongoing care so your site and systems don't quietly rot.

  • Uptime monitoring
  • Security patching
  • Backups and disaster recovery
  • Monthly performance reports
Track record

Recent work.

A few of the problems we've been trusted to fix.

IT Support

Riverside Dental Group

Migrated four clinics off an aging on-site server to managed cloud infrastructure, with failover in place before the old hardware was ever switched off.

Downtime reduction −80%
Digital Design

Marlow & Cole Accounting

Rebuilt the client portal and brand identity from scratch, replacing a document system clients kept getting locked out of.

Onboarding time −52%
Custom Solutions

Halden Manufacturing

Built an internal inventory tracking tool that replaced three shared spreadsheets and a whiteboard that nobody trusted.

Stock count errors −91%
Patch notes

Recent updates from the shop.

We keep a running log of what we've fixed and shipped for clients, the same way we'd track changes to anything else we maintain.

v4.2 — July 14, 2026
  • ADDEDAfter-hours emergency line for all managed support clients.
  • FIXEDRecurring VPN drop affecting remote staff on older router firmware.
  • IMPROVEDAverage first-response time, down from 22 minutes to 14.
v4.1 — May 30, 2026
  • ADDEDMonthly plain-language performance report for hosting clients.
  • FIXEDCheckout timeout on a client storefront during high-traffic hours.
v4.0 — March 11, 2026
  • ADDEDCustom Solutions as a standalone service line, separate from general dev work.
  • IMPROVEDTicket triage process — critical issues now routed within 5 minutes.
Who's behind this

A small team that likes solving problems more than talking about solving problems.

DJPianz Dot Com started as a handful of technicians and designers who kept getting asked the same question by business owners: can you just handle all of it? So we built a shop that does — support tickets, brand work, and the custom tools in between, all under one roof.

Outside of client work, most of us are elbow-deep in PC builds, keyboard mods, or a late-night ranked match. The same instinct that makes you stay up chasing a bug or a rank-up is what makes a support ticket actually get closed instead of just parked.

9
people on the team
2018
founded
60+
systems under management
4.9
avg. client rating
Support plans

Pick a level of coverage, not a headache.

Every plan includes a real person who picks up the phone. Custom design and development work is scoped separately.

Checkpoint

For small teams who need a safety net, not a full desk.

$249 / month
  • Business-hours help desk
  • Remote troubleshooting
  • Monthly security patching
  • Up to 10 devices covered
Start here
Most chosen

Anchor

Our default recommendation for most growing businesses.

$599 / month
  • Extended-hours help desk
  • On-site visits included
  • Proactive network monitoring
  • Up to 35 devices covered
  • Quarterly strategy review
Start here

Vanguard

For businesses where downtime is not an option.

Custom
  • 24/7 emergency response
  • Dedicated account lead
  • Unlimited devices covered
  • Custom SLA with uptime guarantee
Talk to us
Get in touch

Tell us what's broken, slow, or overdue for a redesign.

We'll reply within one business day, usually sooner. If it's urgent and you're already a client, use the emergency line in your onboarding packet instead.

Email
djpianz@gmail.com
Phone
07 7878 555
Coverage area
On-site across the metro area, remote support anywhere
Hours
Mon–Fri, 8am–6pm · emergency line for managed clients

We reply within one business day.